On 15 September, the China-Europe Freight Train Portal (www.crexpress.cn) was launched online, providing domestic and foreign customers with authoritative information and one-stop comprehensive business services on the China-Europe Freight Train, which will inject new ideas into the high-quality development of the China-Europe Freight Train.

The website of the China-Europe Freight Train Portal includes three language versions: Chinese, English and Russian. It includes 8 first-level columns, such as access to customer service, data center, information center, coordination mechanism, and 27 second-level columns. Level 1 Chinese columns and 23 Level 2 English and Russian columns. The website is set up to handle the freight forwarding business of China-Europe freight trains and international railways, and provides “one-stop” comprehensive business services such as demand reporting, contract signing, domestic and overseas business handling, box pickup and return, customs declaration and inspection.

It is a domestic and overseas coordination mechanism, service network and information integration platform, which authoritatively publishes domestic and overseas news, information and statistical data on China-Europe freight trains, and provides decision-making reference for foreign trade enterprises and logistics platforms to carry out international trade and supply chain services; the website implements 7×24 hours multilingual customer service services, it has launched domestic and overseas full-range insurance, cargo information tracking, electronic blockade, Internet of Things container and other special services, striving to meet the personalised needs of customers.

It is reported that China-Europe freight trains have operated more than 77,000 trips and transported 7.31 million TEUs of goods since 2011, connecting 112 cities in China, 217 cities in 25 European countries and more than 100 cities in 11 Asian countries along the routes.